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FAQs
 

  • How do I find the Guide?
    Head to Tower Hill Underground Station, next to the Tram Coffee stop, and look for the guide holding up a bright red umbrella.
  • Where does the tour start and end?
    The tour starts outside M&M World in Leicester Square and the guide should be nearby holding a red umbrella. The tour will finish near Whitehall and Trafalgar Square, in Westminster. The exact location will vary depending on the guide and the day, but the guide will always let you know at the beginning of the tour.
  • How long is the tour?
    The tour is roughly 6 long, but will vary on the guide. There's a lunch break in the middle, lasting approximately an hour.
  • Do I need to make a booking? Or cancel if my plans change?
    Yes please. The number of bookings we receive dictates how many guides we send to run the tour. If we have 100 extra people turn up, it's not going to be a good experience for anyone. Please be aware, we do not accept groups of 8 people or more. Even if you book separately, if you attend the tour as a big group, you will be turned away. If you are a group of 8 or more please contact us to enquire about booking a private tour. We'd be very grateful if you could cancel if you can no longer attend, as it could allow us to give your spot to someone else.
  • What if its raining?
    If its raining, we will get wet! We always recommend you carry an umbrella in London, the weather really is that temperamental, but if we didn't run tours in bad weather, we wouldn't get to do many. Rain or shine we will be there waiting. Of course, if you don’t fancy standing in the rain with us we understand.
  • What should I wear?
    Our tours are all walking, so we always recommend comfy shoes. Check the weather on the day of the tour, but we recommend bring a raincoat and some SPF just incase.
  • How is it free?*
    We run all our tours on a pay what you think it’s worth basis. There is no booking fee for our free tours, and no payment is required before the tour begins. This means they are accessible to every budget. However our guides are all freelancers and don't get paid to do the tour, if you have fun then you can decide if you would like to tip your guide. The value is up to you, whatever fits in with your budget and your level of enjoyment. This also incentivises our guides to never stop trying to improve, as the system rewards the guides who provide the best quality tours. Tipping is always voluntary and our guides will never pressure you into it, but this is their job so if you have had fun, we ask that you take a moment to consider what it was worth to you.

Prefer to join us on a Private Tour?

If you are booking for a group of 8 or more, or just want a more personal experience away from the crowds, then you can book this as a Private Tour. You can dictate the content, the route and the time or sit back and let your guide lead you.

 

For more information on Private Tours click here.

Please note, ALL schools and educational groups should book a Private Tour.

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